Refunds & Returns

Last updated April 25, 2026

If you are not satisfied with your purchase for any reason, you may return it to us for a full refund of product value. Please see below for more information on our return policy.

RETURNS

We accept returns and will provide a full refund of the purchase price plus applicable taxes, provided the product and packaging is not damaged or used, and items are returned within 30 days of original purchase. After 30 days, up to 90 days from original purchase, we can accept returns however subject to a 25% restocking fee. After 90 days from original purchase, returns are not accepted.

We do not cover shipping costs either to or from a customer location, both on original purchases and returns.

For exchanges, please contact us to discuss the circumstances. Generally, this will require a return and new purchase to be handled completely separately. Any items returned for refund must be new and unused, in original undamaged packaging. If items have been installed, assembled, or damaged, we cannot/will not accept.

If we sold or shipped the wrong item, we will cover all costs to remedy.

All returns require advance communication with and approval by our customer service support staff. We will provide an RMA document for you to print and include with return shipment, and we ask that you provide us with return freight details to help expedite the receive and refund-credit process once item(s) are back at the warehouse.

All items returned must include original documentation, parts, and packaging.

If an item is delivered to you damaged, we will pay for the return shipping and arrange for replacement item(s) with no additional cost.

It is the responsibility of the purchaser to inspect goods at the time of delivery. If upon inspection of a shipment the product itself is visibly damaged, call us while the driver is still there if at all possible. This will ensure that any damage occurred prior to delivery.

If items are returned freight-collect, the product will be refused.

If a shipment is rejected by the receiving customer, we will not cover costs to return the parcel, or cover fees issued by the freight company, either for freight, duty, tax, or other.

We do not refund shipping costs either to or from a customer location, on original purchases or returns.

Contact

Phone: +1 (289) 809-6762

Email: dave@ship2user.com

www.HighVelocityOutlets.com