Privacy Policy

Last updated April 25, 2026

This privacy notice for ship2user, doing business as High Velocity Outlets, www.HighVelocityOutlets.com, and c/o Dave Hammond, Founder & Owner/Operator, ship2user ("Company," "we," "us," "our"), a company registered in Canada at 1525 Point O Woods Road, Mississauga, Ontario L5G 2X6, describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you browse and/or purchase items listed in this site.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. You may contact us at dave@ship2user.com or +1 (289) 809-6762.

SUMMARY OF KEY POINTS

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we collect any information from third parties? We may collect information from public databases, marketing partners, social media platforms, and other outside sources.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties, namely our brand partners, if/when for example you purchase items listed in our site, and we thereafter proceed to ship direct from the respective manufacturer to you.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights? The easiest way to exercise your rights is by data subject access request, or by contacting us at dave@ship2user.com. We will consider and act upon any request in accordance with applicable data protection laws.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Sensitive Information. We do not process sensitive information. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

3. USE OF ARTIFICIAL INTELLIGENCE (AI) TOOLS

We use AI-powered tools to assist with customer communications. We are transparent about how these tools work.

Website Chat Assistant: Our site includes an AI-powered chat assistant built using OpenAI's GPT-4o and Anthropic's Claude. When you use the chat widget, your messages are processed by these AI systems to generate responses. Conversations may be stored in our systems to allow our team to review and follow up. The assistant represents the voice of Dave Hammond, Owner/Operator, but responses are AI-generated. To speak with a human, simply say so — our team monitors all chats.

SMS Communications: If you contact us or opt in to SMS, AI may be used to draft or deliver initial responses. You can opt out at any time by replying STOP.

Email Communications: Post-purchase follow-up emails and some marketing emails may be drafted with AI assistance. All such emails originate from ship2user.

AI Service Providers: OpenAI (GPT-4o) and Anthropic (Claude) process conversation data under their respective privacy policies. Conversation data shared with AI providers is used for service delivery only and is not sold.

For order-critical or technical matters, always confirm with our human team directly at dave@ship2user.com or +1 (289) 809-6762.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

• Business Transactions. We may share or transfer your information in connection with any transaction on our site that involves 3rd party product or service.

• We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice.

• Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.

• AI Service Providers. We share conversation data with OpenAI and Anthropic solely to power our AI-assisted communications tools.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions. We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising purposes.

6. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

In Short: We may transfer, store, and process your information in countries other than your own, namely Canada and/or USA.

Our servers are located in Canada, however we involve partners located in Canada and the USA. If you are accessing our Services from outside either country, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at dave@ship2user.com.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting dave@ship2user.com. Please note that this will not affect the lawfulness of the processing before its withdrawal.

Account Information: If you would at any time like to review or change the information in your account or terminate your account, you can submit a request to dave@ship2user.com. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated date at the top of this privacy notice. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact us at:

Dave Hammond, Owner/Operator — ship2user / High Velocity Outlets

1525 Point O Woods Road, Mississauga, Ontario L5G 2X6, Canada

Phone: +1 (289) 809-6762

Email: dave@ship2user.com