Shipping / Delivery Time - We ship all product from within USA. In-stock items typically leave the warehouse 1 to 3 days after the order is submitted, and shipping time varies depending on which delivery service is selected at check-out. UPS Ground Service is our recommended and preferred service. Total time from order submission to delivery is typically 5-7 days; occasionally longer if production time is needed. While extremely rare, back-order challenges can occur, which can cause delays. Items on back-order or requiring final assembly/production, may require 2-3+ weeks before being shipped. If delivery is delayed, we will communicate with you to keep you updated and try to resolve/expedite. Rush orders can be challenging, but we strive to help and understand that circumstances may require special attention. We do suggest you exercise caution when booking a job or installation, where delivery/shipping time is not 100% certain. 'Air shipping' requests on larger items may be declined due to parcel weight and/or risk of damage.
Returns / Exchanges / Refunds - We accept returns and will provide a full refund of the purchase price plus applicable taxes, provided the product and packaging is not damaged or used. We do not refund for shipping costs either to or from a customer location. For exchanges, please contact us to discuss the circumstances. You can return any product within 10 days from date of shipment except: when items have been installed, assembled, or used in any manner; or items which are special order such as custom color. If we sold or shipped the wrong item, we will cover all costs to remedy. All returns require advance communication with and approval by our customer service support staff. Items must be returned in resale condition with all documentation, parts, and packaging. If an item is damaged, we will pay for the return shipping, and arrange for replacement item(s) with no additional cost. Variations which are naturally occurring in wood or materials are not considered defects. It is the responsibility of the purchaser to inspect goods at the time of delivery. If upon inspection of a shipment, the product itself is visibly damaged, call us while the driver is still there if at all possible. This will ensure that any damage occured prior to delivery. If items are returned freight collect, the product will be refused.
Warranty - We offer Warranty as provided by the respective manufacturer. Unico, Inc. manufactures the finest heating and cooling product available and is proud to offer the following Warranty program: One Year: Standard warranty on all Unico System parts and pieces is one full year from the date of installation. Five Year: Unico, Inc. is pleased to extend the limited parts warranty for an additional four years when a Unico Preferred Contractor installs your system. The four year extension is applicable only to The Unico System serial numbered products. Ten Year: When your system is installed by a Unico Preferred Contractor and registered within 90 days of install, Unico will extend the warranty for an additional five years (10-year Limited Parts Warranty).
Privacy - Your privacy is extremely important to us, and represents the corner-stone of our ethical standards and integrity. Credit and personal data is not stored, and information related to your sign-in account (if you so choose) is stored on a classified basis to be used only by our company, to facilitate future business with you. All personal information submitted online is transmitted via a secure site (industry standard encryption). Confidential information will never be sold or given to third parties. We may share your address and phone number with shipping personnel of our suppliers in order to fulfill the delivery of your order. Under no circumstances will we supply sensitive information such as your credit card or email address to anyone outside of our company.
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